INTERVIEWING SKILLS

 

Is a logical way of hiring the right candidate in an interview situation. Participants will understand how to match a candidate to a role in the most appropriate manner. 

Appreciate the role of Job Description in an interview 

Learn how to use a competence framework and identify the competencies demonstrated by a candidate 

2 Days  

Who is responsible for interviewing candidates 

Simulations, Videos, Case Studies, Classroom Lectures (Online/ Offline) 

Module 1: Introduction to Objective Goal Setting and Performance Counselling

1. Understanding the Importance of Clear and Meaningful Goal Setting.
2. Role of Performance Counselling in Employee Development and Organisational Success.

Module 2: Principles of Effective Goal Setting

1. SMART Goals: Specific, Measurable, Achievable, Relevant, Time-Bound.
2. Aligning Individual and Team Goals with Organisational Objectives.

Module 3: Establishing Performance Metrics and KPIs

1. Defining Key Performance Indicators (KPIs) for Different Roles.
2. Measuring Progress and Performance Against Set Metrics.

Module 4: Setting Developmental Goals

1. Balancing Performance Goals with Developmental Objectives.
2. Creating Personal Growth and Skill Enhancement Goals.

Module 5: Providing Constructive Feedback

1. Effective Feedback Principles: Timely, Specific, Actionable, and Respectful.
2. Delivering Feedback for Performance Improvement.

Module 6: Performance Counselling Techniques

1. The Performance Counselling Process: Preparation, Discussion, and Follow-Up.
2. Conducting Productive and Solution-Oriented Counselling Sessions.

Module 7: Addressing Performance Gaps

1. Identifying Root Causes of Performance Issues.
2. Developing Action Plans for Performance Improvement.

Module 8: Recognizing and Rewarding Performance

1. Strategies for Acknowledging and Rewarding Achievements.
2. Linking Performance Recognition to Motivation and Engagement.

Module 9: Managing Underperformance and Challenges

1. Approaches to Addressing Underperformance: Coaching, Training, and Support.
2. Constructive Communication in Difficult Performance Conversations.

Module 10: Goal Alignment and Cascading

1. Cascading Organisational Goals Down to Team and Individual Levels.
2. Ensuring Clarity and Consistency in Goal Setting Across the Organisation.

Module 11: Goal Review and Monitoring

1. Regularly Reviewing Progress Toward Goals.
2. Continuous Feedback and Adjustments for Goal Achievement.

Module 12: Continuous Improvement and Personal Development

1. Self-Assessment and Reflection: Identifying Areas for Improvement.

Strategies for Ongoing Learning and Skill Development in Goal Setting and Counselling.

SIMULATION: BEIng Interviewer

• Being an Interviewer simulates interviews with candidates 

• Participants will learn how to understand the candidate responses in a better way and how to identify the competence levels of candidates using the requirement framework

 

Flora A Zhang, GAP Hong Kong

It was a delightful journey for me to experience the simulation.  it is an insightful experience for me since it is the first time to touch simulation in work life.